Privacy Policy

The entity responsible for data processing on this website is:

• Company Name / Data Controller: ENSUN SU ÜRÜNLERİ İNŞAAT TURİZM TİC. LTD. ŞTİ.
• Official Agency Name: LAMILKA TOUR AGENCY
• Trading Brand: Lamilka Tour
• Registered Office: Hatipler Mah. 176. Sok. No: 17
  07600 Manavgat / Antalya
  Türkiye
• Phone / WhatsApp: +90 501 000 44 10
• Email: Email via contact form

Protecting your personal data is very important to us.

We process your data according to the Turkish Data Protection Law (KVKK) and, where applicable, the European General Data Protection Regulation (GDPR).

Personal data means any information that can identify you personally.

When you visit our website, our system automatically collects technical data.

This data is needed to display the website safely and without errors.

Collected information may include:

• IP address of your device
• Date and time of your visit
• Browser type and browser version
• Operating system of your device
• Referrer URL
• Pages visited on our website

When you book a tour, transfer or concierge service, we collect the information required to fulfil your booking.

This may include:

• First name and last name
• Contact details
• Phone number
• WhatsApp number
• Email address
• Birth dates of participants
• Hotel or accommodation information
• Payment information

To provide booked services, certain information may be shared with selected contractual partners.

Examples include:

• Tour operators
• Licensed guides
• Transfer providers

For Concierge, Lifestyle and Medical Services

If you request a concierge-related service, your request may be shared with selected certified local partners.

The service contract is concluded directly between the customer and the provider.

This website acts solely as an intermediary.

All online payments are processed through secure external payment gateways using modern 3D Secure technology.

Pay Now

Payment is completed immediately.

Book Now, Pay Later

Payment details are securely stored within the booking system and may be charged automatically before service delivery according to the booking conditions.

This website does not store complete credit card numbers on its own servers.

If a visitor contacts us via email, phone or WhatsApp, we store the information provided in order to answer enquiries and provide support.

Personal data will not be shared with third parties without consent unless required to provide the requested service.

This website uses cookies.

Cookies are small text files stored on the visitor's device.

Necessary Cookies

Required for website functionality and booking operations.

Analytics and Marketing Cookies

Help us understand visitor behaviour and improve website performance.

These cookies are only activated after user consent through the cookie banner.

Users can modify their cookie preferences at any time.

Personal data is stored only for as long as necessary to:

• Fulfil booked services
• Process payments
• Meet legal obligations
• Meet accounting and commercial record-keeping requirements in Türkiye

Users may exercise the following rights:

• Request access to stored data
• Request correction of inaccurate data
• Request deletion of data
• Request restriction of processing
• Object to processing

To exercise these rights, contact: Email via contact form

We implement appropriate technical and organisational security measures to protect personal data against:

• Loss
• Unauthorised access
• Manipulation
• Misuse

We reserve the right to update this Privacy Policy at any time to reflect:

• Legal changes
• Regulatory requirements
• Website improvements

The most recent version published on this page shall always apply.