Cancellation Policy

This Cancellation Policy applies to:

• Tours & activities
• Airport transfers
• Private tours

Different rules apply to private tours, as set out in section 09.

Under Turkish consumer law, a general 14-day right of withdrawal applies to distance contracts.

Pursuant to Article 15, paragraph 1, subparagraph (ğ) of the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), services related to leisure activities that are to be performed on a specific date or within a specific period are exempt from this right of withdrawal. This includes accommodation, transport, vehicle rental and catering.

As our tours, activities and airport transfers are always tied to a fixed date or time slot, the statutory 14-day right of withdrawal does not apply to these services. Instead, the contractual cancellation terms set out below apply.

Tours and activities can be cancelled free of charge up to 48 hours before the scheduled start time.

If cancellation is received at least 48 hours before the activity begins:

• No cancellation fee applies
• The full amount paid is refunded

Airport transfers can be cancelled free of charge up to 48 hours before the scheduled transfer time.

If cancellation is received at least 48 hours before the transfer begins:

• No cancellation fee applies
• No advance payment is taken, so no refund is necessary

Tours and activities are paid in full in Euro during the booking process. Airport transfers require no advance payment and are paid in cash to the driver.

For bookings paid online, a cancellation confirmed before the 48-hour deadline results in a full refund.

The refund is issued to the same online payment method used for the booking.

Depending on the card issuer or bank, the refund may take several business days to appear.

At the 48-hour deadline, the free cancellation period ends.

For bookings paid online, cancellations received at or after that moment are non-refundable. Airport transfers require no advance payment.

Once the free cancellation period has expired:

• Online-paid bookings become non-refundable
• No refund is provided for online-paid bookings

For airport transfers:

Customers are asked to provide their correct flight number during booking.

Where flight tracking is available:

• Flight delays are automatically monitored
• Delays do not count as cancellations
• Transfer arrangements are adjusted accordingly

Customers are not penalised for genuine flight delays that can be verified.

A no-show occurs when a customer fails to appear for the booked service without prior cancellation.

In the event of a no-show:

• The booking is considered cancelled
• Refunds are generally not available
• Amounts already paid are normally retained

Private tours are individually planned and arranged according to the specific wishes and requirements of the customer.

Before booking, a private tour enquiry typically involves:

• Personal consultation
• WhatsApp communication
• Email communication
• Individual itinerary planning
• Coordination with service partners
• Reservation preparation

Once the customer approves the proposed itinerary and completes payment through the secure payment link provided, the booking becomes binding.

Because each private tour is individually prepared and arranged:

• The 48-hour cancellation rule does not apply
• Confirmed private tour bookings are generally non-refundable
• Cancellation requests may be reviewed individually but cannot be guaranteed

We understand that unforeseen events may occur.

In cases such as:

• Serious illness
• Accident
• Medical emergency
• Other significant unforeseen circumstances

customers may contact us and provide supporting documentation.

Each case is reviewed individually and in good faith.

Any refund, credit or alternative solution remains at our discretion.

Submission of documentation does not automatically guarantee a refund.

Whenever operationally possible, we may offer the following instead of cancellation:

• Date changes
• Time changes
• Alternative arrangements

Availability cannot be guaranteed and depends on the nature of the service booked.

Cancellation requests should be submitted as soon as possible.

Requests may be sent through:

• Email
• WhatsApp
• Website contact form

A cancellation is considered valid only after confirmation has been issued by our team.

Phone / WhatsApp: +90 501 000 44 10

Email: info@test.lamilkatour.com

We reserve the right to update this Cancellation Policy whenever necessary to reflect:

• Legal requirements
• Operational changes
• Website updates

The latest version published on this page always applies.