Cancellation Policy

This Cancellation Policy applies to:

• Tours & Activities
• Airport Transfers

It does not apply to:

• Private Tours

Private Tours follow separate cancellation rules due to their individually planned nature.

Customers may cancel Tours & Activities free of charge up to 48 hours before the scheduled start time.

If cancellation is received at least 48 hours before the activity begins:

• No cancellation fee applies
• Any eligible payment will be refunded

Customers may cancel Airport Transfers free of charge up to 48 hours before the scheduled transfer time.

If cancellation is received at least 48 hours before the transfer begins:

• No cancellation fee applies
• Any eligible payment will be refunded

For Book Now, Pay Later reservations:

• A valid payment card is required at the time of booking
• No immediate charge is made
• The payment is automatically processed approximately 48 hours before the booked service begins

If the booking is cancelled before the 48-hour deadline:

• No charge will be made
• The reservation will be cancelled without penalty

Cancellations received less than 48 hours before the scheduled service start time may not qualify for a refund.

Once the free cancellation period has expired:

• The booking becomes non-refundable
• Charges may be applied
• Refund requests may be declined

For Airport Transfers:

Customers are encouraged to provide their correct flight number during booking.

Where flight tracking is available:

• Flight delays are automatically monitored
• Delays do not count as cancellations
• Transfer arrangements may be adjusted accordingly

Customers are not penalised for genuine flight delays that can be verified through flight tracking systems.

A no-show occurs when a customer fails to appear for the booked service without prior cancellation.

In the event of a no-show:

• The booking is considered cancelled
• Refunds are generally not available
• Charges already processed are normally retained

Private Tours are individually planned and customised according to the specific wishes and requirements of the customer.

Before booking, Private Tour enquiries typically involve:

• Personal consultation
• WhatsApp communication
• Email communication
• Individual itinerary planning
• Supplier coordination
• Reservation preparation

After the customer approves the proposed itinerary and completes payment through the secure payment link provided, the booking becomes binding.

Because each Private Tour is individually prepared and arranged:

• The standard 48-hour cancellation policy does not apply
• Confirmed Private Tour bookings are generally non-refundable
• Cancellation requests may be reviewed individually but cannot be guaranteed

We understand that unforeseen events may occur.

In cases such as:

• Serious illness
• Accident
• Medical emergency
• Other significant unforeseen circumstances

Customers may contact us and provide supporting documentation.

Each case will be reviewed individually and in good faith.

Any refund, credit or alternative solution remains entirely at our discretion.

Submission of documentation does not automatically guarantee a refund.

Whenever operationally possible, we may offer:

• Date changes
• Time changes
• Alternative arrangements

instead of cancellation.

Availability cannot be guaranteed and depends on the nature of the service booked.

Cancellation requests should be submitted as soon as possible.

Requests may be sent through:

• Email
• WhatsApp
• Website contact form

A cancellation is considered valid only after confirmation has been issued by our team.

• Phone / WhatsApp: +90 501 000 44 10
• Email: Email via contact form

We reserve the right to update this Cancellation Policy whenever necessary to reflect:

• Legal requirements
• Operational changes
• Website updates

The latest version published on this page shall always apply.