FAQ

You can book directly on our website. Browse Tours & Activities or Airport Transfers , choose your date and complete the short booking form. You can also message us on WhatsApp or use our contact form and we will book it for you.

For many services you can reserve now and pay on arrival in cash or by card. For some tours and private services a small deposit is needed to hold your spot. We will always tell you clearly before you confirm.

We accept Visa and Mastercard online with 3D Secure, bank transfer, and cash in EUR, USD, GBP or Turkish Lira on arrival. All online payments are processed securely.

Yes. You will receive a confirmation by email and, if you prefer, by WhatsApp. The confirmation includes your booking details, pickup time and a direct contact number for our local team.

Yes. Tours & Activities and Airport Transfers can be cancelled free of charge up to 48 hours before the scheduled service start time. For cancellations made less than 48 hours before the service begins, refund eligibility may be limited. Private Tours follow separate cancellation conditions due to their individually planned nature. Full details are available on our Cancellation Policy page.

Yes. You can change the date, time or number of guests if there is availability. Just contact us as early as possible and we will arrange it for you at no extra cost in most cases.

We understand that travel plans can change. Send us a message and we will do our best to help — by moving your booking, finding a better time, or arranging a refund where possible. You can reach us any time through our Contact page .

We track your flight in real time. If it is delayed, your driver will wait for you at no extra cost. You do not need to inform us — but a quick WhatsApp message is always welcome.

Your driver will wait in the arrivals hall at Antalya Airport with a sign showing your name. You will also receive the driver's phone number by message before you land, so you can call or message directly.

Yes. The price you see when booking is the final price. There are no hidden fees, no extra charges for luggage and no surprise costs for late arrivals. See live prices on our Airport Transfers page.

Yes. Hotel pickup and drop-off are included for almost all tours from Antalya, Side, Alanya, Belek and Kemer. Your guide or driver will meet you at your hotel reception at the agreed time.

Most of our tours are family-friendly. Some activities have age or height limits for safety reasons (for example rafting or paragliding). Please check the tour page or ask us before booking.

Comfortable clothes and shoes, sun protection, water and your phone or camera. For boat tours bring swimwear and a towel. Specific tips are shown on each tour page.

Yes. Private tours are fully flexible. You can choose the places to visit, the pace and the stops. Tell us what you would like and we will design it together. See examples on our Private Tours page.

Of course. Private tours start at the time you choose and last as long as you wish. You can take longer breaks, change the route or add a restaurant stop — your guide will adapt to you.

Yes. The first consultation with our coordinator is free and with no obligation. We listen to your needs and recommend trusted local clinics. Learn more on our Aesthetic, Beauty & More page.

No. We do not perform treatments ourselves. We work with carefully selected partner clinics and specialists. We help you choose, book appointments, arrange transfers and support you during your stay.

Yes. Lamilka Tour is a licensed travel agency, registered with TÜRSAB (Association of Turkish Travel Agencies) and the Turkish Ministry of Culture and Tourism. See our Licences & Registrations page.

We serve Antalya, Side, Alanya, Belek, Kemer and the wider Turkish Riviera. Our local team lives and works in the region, so we know every destination personally.

We answer most messages within 12–24 hours, usually much faster on WhatsApp. Every reply is personal — never a bot. You can write to us any time via our Contact page .